Payment and delivery methods

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
- Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

Returning an order is straightforward 
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

 Yes, you have to pay the standard postal costs. Amway refunds postal costs for returns by "right on withdrawal" and "statutory warranty"

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Parcel collection point. Twice a week the return parcels are shipped to the Amway warehouse.
In this process you can expect your refund between 12 and 14 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site.
 There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

No. The delivery country/region must always be the same country/region in which the purchase was made.

INTEREUROPA Home Delivery  - Order All day - Leadime 2 - 3 working days
Please take for Islands 2 more working days into account
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

Please see the Delivery Fees table on the Delivery and Payment Options page

Yes, by calling your local Customer Service contact or writing to amway_croatia@amway.com and asking for a delivery change. You can:
Change the suggested delivery date
Change the the delivery address

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

A delivery to a Pickup Point is possible via the check out process. After selecting your delivery  adress you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.